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Senior Customer Service Representative

Job Category:  Customer Service
Work Location:  Corbion Site
Office Location: 

Gorinchem, NL

Job Type:  Full Time
Job ID:  805

Corbion develops sustainable solutions to improve the quality of life for people today and for future generations.

 

As our Customer Service Representative, you are a part of the Customer Service team. You take responsibility for inside sales, managing and maintaining customer satisfaction and loyalty through the customer order process.

Being the extension of EMEA sales force you ensure product supply to the customer. Processing and handling of orders at the department. Handling of incidents, complaints and questions from customers and advising and assisting colleagues in order related topics, commerce and technical questions.

This position is based in Gorinchem, The Netherlands and reports to the Customer Service Manager.

 

Responsibilities

 

  • Practicing best-in-class communication with internal and external customers
  • Handling sample requests
  • Analyzing order patterns, suggesting improvements and flagging deviations
  • Managing light accounts and supporting sales managers
  • Problem solving: handling of complaints and incidents, including progress monitoring and follow-up
  • Order entry
  • Timely and accurate invoicing
  • Issuing credits and performing re-bills
  • Keeping price information up to date
  • Maintaining customer database
  • Collecting and analyzing data for optimization

 

Requirements

 

As our new Customer Service Representative, we need you to go the extra mile, to embody our behaviors and show the following competencies: Excellent communication skills and the ability to problem solve, highly organized and be able to analyze information objectively.
 

A successful candidate will also have:

 

  • The ability to act and communicate on a BA level
  • Advanced English, German is highly appreciated
  • Experience in a customer facing role in a business to business environment
  • Experience in the manufacturing industry is advantageous
  • Knowledge of Microsoft applications including Excel, Outlook, PowerPoint, and Word. Experience with SAP is highly beneficial
  • Must be able to multi-task and perform cross-functional duties successfully
  • Strong commercial skills and social abilities
  • Passion for building and maintaining customer relations and satisfaction

 

Our offer 

We offer competitive remuneration and benefits. Furthermore at Corbion you will experience a:

  • Company which empowers people and where your initiatives, and ideas make a real difference
  • International and truly diverse organization
  • Unique possibility to be trained by our internal expertise in the world of biobased products. We invest in relevant training courses related to your particular discipline
  • Friendly, informal culture in a demanding professional environment

 

In addition, we actively embrace diversity in how we work together and contribute toward our shared objectives and values. By joining Corbion, you will become an employee in a company where you can feel pride in your achievements and develop your career with global prospects

 

About Corbion

 

Corbion is the global market leader in lactic acid, lactic acid derivatives, and a leading company in emulsifiers, functional enzyme blends, minerals, vitamins and algae ingredients. Our sustainable ingredient solutions help differentiate products in markets such as food, home & personal care, animal nutrition, pharmaceuticals, medical devices, and bioplastics. With a worldwide network of production facilities, sales offices and agents in more than 100 countries, Corbion is known for quality, product innovation, and customer orientation, as well as for its collegial, informal and results-oriented company culture.

 

Corbion does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. All candidates must be submitted by approved Corbion vendors who have been expressly requested to make a submission by our Talent Acquisition team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Corbion Talent Acquisition team and such candidate was submitted to the Corbion Talent Acquisition Team.


Job Segment: Medical, ERP, Supply, SAP, Database, Healthcare, Technology, Operations

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