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Customer Care Coordinator

Job Category:  Administrative and Support
Work Location:  Remote or Home Based
Office Location: 

Lenexa, KS, US

Job Type:  Full Time
Job ID:  2356

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

 

The Customer Care Coordinator provides support to the sales management team within Corbion. You will act as a liaison between Customer Service and Sales to perform administrative tasks on behalf of the sales staff.  This is a key role, as it helps support the field sales team to work more productively and focus on dealing with customers.

 

Responsibilities

 

  • Distribute requested product documentation to customers via email or web portals (i.e Tracegains, ICIX).
  • Data entry in the MSCRM system and follow up of sample requests from new and existing customers on behalf of the sales force.
  • Prepare and send mass mailings via email or post mail for various requests by product management or sales teams. 
  • Ad hoc reporting for the sales staff, as necessary.
  • Oversee price quote documentation as requested by Sales teams.
  • Provide assistance with Trade Shows including booking travel and check requests.
  • Complete the Quarterly Customer Data Cleansing in LX and MSCRM.
  • Liaise between internal partners including sales, pricing, customer service, product management, and marketing.
  • Coordinate and plan customer audits with the requested manufacturing plant to include securing Confidentiality agreements prior to the audit to keep on file.

 

Qualifications

 

  • High school diploma required.
  • Proficient with MS Office and proven success with spreadsheets, ERP systems, databases and graphic presentation software.
  • Able to interact with a wide range of people, frequently exchanging information about sales and office operations.
  • Logical and process oriented thinker to carry out ad hoc tasks with a short time frame to support the sales teams.
  • Highly organized and able to prioritize.
  • Excellent written communication skills and attention to detail are a must.
  • Must be able to achieve important deadlines with multiple priorities for both US and Canada.

About Corbion

Corbion is the global market leader in lactic acid and its derivatives, and a leading supplier of emulsifiers, functional enzyme blends, minerals, vitamins, and algae ingredients. We use our unique expertise in fermentation and other processes to deliver sustainable solutions for the preservation of food and food production, health, and our planet. For over 100 years, we have been uncompromising in our commitment to safety, quality, innovation and performance. Drawing on our deep application and product knowledge, we work side-by-side with customers to make our cutting-edge technologies work for them. Our solutions help differentiate products in markets such as food, home & personal care, animal nutrition, pharmaceuticals, medical devices, and bioplastics. In 2020, Corbion generated annual sales of   € 986.5 million and has a workforce of over 2250 employees. Corbion is listed on Euronext Amsterdam. For more information: www.corbion.com

 

Corbion is an equal opportunity employer and committed to a diverse workplace.  All applicants will be considered equally without regard to race, color, ethnicity, veteran status, religion, national origin, marital status, political affiliation, age, sex, sexual orientation, handicapping condition, membership in an organization or any other non-merit factors.

 

Corbion provides reasonable accommodation to applicants.

 

EOE/M/F/Vet/Disabled

 

Corbion does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. All candidates must be submitted by approved Corbion vendors who have been expressly requested to make a submission by our Talent Acquisition team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Corbion Talent Acquisition team and such candidate was submitted to the Corbion Talent Acquisition Team.


Nearest Major Market: Overland Park
Nearest Secondary Market: Kansas City

Job Segment: Medical, Nutrition, Product Manager, ERP, Medical Device, Healthcare, Operations, Technology

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