Sales Support Specialist

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

The Sales Support Specialist works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry,  communication, knowledge sharing, problem solving and leadership in one's own account base. The ideal candidate must be highly organized and able to analyze information quickly and objectively. This role requires the use of independent judgement, which will directly impact customers daily. This role must be able to multi-task and perform cross-functional duties successfully and ensure the clients supply flow is conducted in a manner that is constant with Corbion’s service level expectations.

Essential Functions

• Facilitate and assist sales with order entry and related requests
• Manage customer calls and emails quickly and effectively
• Track shipments and manage returns
• Master and apply product/technical, supply chain and logistical knowledge to assist customer requests
• Proactively resolve customer issues with internal partners
• Issue credits and perform re-bills
• Maintain customer notes and automated notifications
• Understand customer order patterns

Education & Experience

• High School Diploma; additional college preferred, but not required
• 2+ years of experience in customer service or administrative support areas, ideally in a global and/or manufacturing environment
• Combination of education and experience will be considered
• Exposure to manufacturing/supply chain industry is helpful
• Collaborate with other departments including Logistics, Supply Chain, and Finance 

• Proven ability to multi-task, prioritize and problem solve while maintaining customer service focus

Knowledge, Skills and Abilities

• Microsoft Office, strong typing skills and ten-key
• SAP experience preferred

Physical Demands

• Ability to remain in a stationary position (standing or sitting) for extended periods during the work shift.
• This role typically requires employees to remain standing for the majority of their shift, with opportunities for movement and task variation.
• Ability to remain seated and work on a computer for extended periods.
• Office-based tasks may involve prolonged periods of sedentary work, including sitting at a desk and using a computer.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

About Corbion

Corbion is a sustainable ingredients company dedicated to preserving what matters, including food and food production, health, and the planet. We specialize in lactic acid, lactic acid derivatives, food preservation solutions, functional blends, and algae ingredients, using our deep application and product knowledge to propel nature’s ingenuity through science. With more than a century of experience, we continue working side-by-side with our customers to make our cutting-edge technologies work for them. Leveraging our advanced capabilities in fermentation and preservation technology, we help customers differentiate their products in diverse markets ranging from food and animal nutrition to home & personal care, pharmaceuticals, electronics, medical devices, and bioplastics. In 2024, Corbion generated annual sales of € 1,332.0 million with a workforce of 2,399 FTEs. Corbion is listed on Euronext Amsterdam. For more information:  www.corbion.com

Corbion is an equal opportunity employer and committed to a diverse workplace.  All applicants will be considered equally without regard to race, color, ethnicity, veteran status, religion, national origin, marital status, political affiliation, age, sex, sexual orientation, handicapping condition, membership in an organization or any other non-merit factors.

Corbion provides reasonable accommodation to applicants.

EOE/M/F/Vet/Disabled

Corbion does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. All candidates must be submitted by approved Corbion vendors who have been expressly requested to make a submission by our Talent Acquisition team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Corbion Talent Acquisition team and such candidate was submitted to the Corbion Talent Acquisition Team.