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Customer Service Representative (Temporary)

Job Category:  Customer Service
Work Location:  Corbion Site
Office Location: 

Montmeló, ES

Job Type:  Full Time
Job ID:  2198

This is a temporary position, initially for a six month period.

 

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

 

 

 

As our Customer Service Representative, you are the extension of our sales team. You form a tandem with our sales manager(s) and you develop and add value to the  relationships with our customers. You are devoted to managing and maintaining customer satisfaction, loyalty and profitability throughout the customer order process.

 

This position is based in Montmeló (Barcelona) and reports to the Customer Service Manager.

 

Responsibilities

 

Processing and handling of orders, ensuring that supply to customers is best in class, efficient and with an accurate representation of the created order history within the area of responsibility assigned.

 

  • Preparing - Processing and handling of orders in EMEA
  • Coordinate with supply organization: efficient, hassle-free and profitable
  • Forecasting in collaboration with customers
  • Booking and confirming orders and monitor the order process
  • Coordination with logistics for shipping, monitor progress and ensure services
  • Timely and accurate invoicing
  • Archiving of all legal documentation related to orders.
  • Debit- and credit notes, RMA procedure for return of goods, Special requirements.
  • Inform customers proactively.
  • Accurate price in the system (all regular prices and all exceptions)
  • Accurately Create and maintain up-todate master data in ERP.
  • Handling of complaints and incidents: on-time opened and on-time closed, complaint handling speed and Quality of response, proactively inform customers and Sales on complaint and resolution progress.
  • Provide answers to customer questions and documentation requests or transfer them to approppriate person
  • Taking care of sample requests

  • Flagging forecast deviation requests to Sales Manager and Manager Customer Service
  • Coordinating  with Supply Management and Demand Planning forecast of assigned customers, Distributors and other accounts

 

Requirements


We are looking for a proactive and sales oriented customer service professional who will go the extra mile to ensure customer satisfaction as well as profitability. 

 

  • Passion for building and maintaining customer relations and satisfaction
  • A BA degree in international commerce or equivalent experience
  • At least 2 years experience in a customer facing role in a business to business environment
  • You speak and write Spanish and English on a professional level. Other languages such as French are a benefit.
  • Experience in the manufacturing industry is advantageous
  • Knowledge of Microsoft applications including Excel, Outlook, PowerPoint, and Word. Experience with SAP is highly beneficial
  • Must be able to multi-task and perform cross-functional duties successfully
  • Strong commercial skills and social abilities
  • You are currently based in the Barcelona area

 

 

 

 

 

About Corbion 
 

What makes Corbion truly special is our talented global team of people, who are consciously dedicated to connecting the work we do together with the difference it makes in the lives of consumers, including our own friends and families. At Corbion, innovation is in our DNA; we explore, we discover, we create, and then we do it all over again, finding ever-better ways to help the world solve some of its most pressing challenges. When you come to Corbion, you will find that for us, sustainability is not simply a corporate program, it is at the very heart of our business, giving direction to our work, our investments and our creativity. We exist to preserve what matters.

 

As a company where day-to-day priorities and decisions are shaped by a shared purpose and vision, we enjoy a working environment energized by empowerment and opportunity. By joining Corbion, you can be part of :

 

  • A culture open to great ideas wherever they come from, and where your work can make a real difference in the world
  • An organization that values diversity of thought, background and experience
  • A company ready to invest in you, helping you grow toward your personal ambitions
  • A workplace that’s friendly and informal, while being focused and professional
  • An international team small enough to stay agile, but large and talented enough to make an impact today, and for future generations

 

Our corporate values – Collaboration, Care, Courage and Commitment – define what it takes to overcome obstacles and create the sustainable breakthroughs the world sorely needs. As a member of the Corbion team, you’ll see these values put into action every day, and you’ll have the chance to make your own unique contribution to our collective achievements.

 

Corbion does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to hiring managers. All candidates must be submitted by approved Corbion vendors who have been expressly requested to make a submission by our Talent Acquisition team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Corbion Talent Acquisition team and such candidate was submitted to the Corbion Talent Acquisition Team.


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